Inshith hith (kit) was returned for evaluation: device history record (dhr): a dhr review of lot 6788598 was performed.The lot had no documented issues during production and passed final inspection before shipping without any indication of wetness or discoloration.There is nothing to suggest that the product was wet before leaving the manufacturer's site.Failure analysis - the product was returned for evaluation; however, as several photographs were taken prior to shipping, the physical sample was not required to respond to this complaint.The photographs revealed three items and the shipper box they were contained in to be so saturated that the cardboard had begun to warp and bend.As water tends to dry if left in ventilated areas at moderate temperatures, it is not surprising by an inability to detect wetness when the product was returned, though the water damage/discoloration was evident in the photos.The manufacturer's warehouse does not have a record of water leaks impacting the roof or affecting product during the time of manufacture and shipping.However it is possible that the chosen shipping company used to move the product did not adequately protect the product during transit if there was rain.Root cause - the product was damaged after leaving this site.No further investigation is required based on the acceptability of risk and no adverse trends were identified.This will be monitored and trended going forward.At present, we consider this complaint to be closed.
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