This report is based on information provided by philips field service engineer (fse) and has been investigated by the philips complaint handling team.Philips received a complaint on the efficia dfm100 defibrillator indicating that the no waves were visible, only dots.The fse evaluated the device on site.It was determined that this was a malfunction of the 5 lead ecg trunk and 3 leadset, grabber.The fse replaced these parts in order to resolve the reported issue.The device remains at the customer site and no further evaluation is warranted at this time.Based on the information available and the testing conducted, the cause of the reported problem was a malfunction of the 5 lead ecg trunk and 3 leadset, grabber.The reported problem was confirmed.Based on the information available and results of additional analysis, no further action is necessary at this time.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.The fse replaced the 5 lead ecg trunk and 3 leadset, grabber to resolve the reported issue.It has been concluded that no further action is required at this time.If additional information is received the complaint file will be reopened.
|