The product investigation was completed.Device evaluation details: a picture was received for evaluation following biosense webster's procedures.According to pictures provided by the customer, the handle was two toned; one side was light blue, and the other side was darker blue.This occurrence was investigated, and the root cause was determined to be a difference of the blue color for the raw materials that were used by the supplier to manufacture the catheter handles.The photo does not provided sufficient information related to the force, magnetic sensor and noise issues reported by the customer and therefore no results can be obtained from it.The product was returned to biosense webster (bwi) for evaluation.Bwi conducted a visual inspection and functional test of the returned device.Visual analysis of the returned sample revealed a cut on pebax with reddish-brown material inside and internal parts exposed; however, the cut could be related to the handling since in the process there are control inspection points to avoid this kind of issue also, the catheter was observed with a bicolor condition.Then the electrical was tested, and no errors were observed.The force values and the vector were observed within specifications.No force issues were observed.The handle bicolor is considered to be a cosmetic issue and does not have any impact on the catheter functionality or pose any risk to the patient.We are working with our suppliers to remediate this occurrence.The issues reported by the customer as handle bicolor was confirmed.However, the evaluation determined that the cause of pebax damage failure cannot be established.The foreign material inside the pebax could be related to the issues of noise and force reported by the customer.A manufacturing record evaluation was performed for the finished device 30957791l number, and no internal action was found during the review.The instructions for use (ifu) contain the following warning stated in the carto 3 system manual, which was performed for this product: the force sensor error of the catheter is disconnected.If the problem persists, replace the catheter cable or the catheter.As part of the quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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