The customer reported that this central nurse's station (cns) is not alarming for tachy/brady for some patients on transmitters.The customer is also unable to pull up arrhythmia recall for these patients at all.The unit is being exchanged as it is only a few months old.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2 - a6 attempt # 1: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: (b)(6)2023 a phone call was made in an attempt to gather patient and device information; a voice mail was left for (b)(6) to call me back with this information.Attempt # 3 (b)(6) 2023 a phone call was made in an attempt to gather patient and device information; a voice mail was left for (b)(6) to call me back with this information.B6 attempt # 1: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: (b)(6) 2023 a phone call was made in an attempt to gather patient and device information; a voice mail was left for (b)(6) to call me back with this information.Attempt # 3 (b)(6) 2023 a phone call was made in an attempt to gather patient and device information; a voice mail was left for (b)(6) to call me back with this information.B7 attempt # 1: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: (b)(6) 2023 a phone call was made in an attempt to gather patient and device information; a voice mail was left for (b)(6) to call me back with this information.Attempt # 3 (b)(6) 2023 a phone call was made in an attempt to gather patient and device information; a voice mail was left for (b)(6) to call me back with this information.Additional model information: d10 concomitant medical device: the following device was used in conjunction with the cns: transmitters: model #: ni.Serial #: ni.Device manufacturer data: ni.Unique identifier (udi) #: ni.Returned to nihon kohden: ni.Additional model information: d10 concomitant medical device: the following device was used in conjunction with the cns: org: model #: ni.Serial #: ni.Device manufacturer data: ni.Unique identifier (udi) #: ni.Returned to nihon kohden: ni.
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