Distribution history: the complaint product was manufactured at csi on october 13th, 2022 under work order: (b)(4).Manufacturing record review: dhr of lot: 619016292 was reviewed and no non-conformities, related to the complaint condition, were noted.The lot was on non-conformity ncmr-2022-10-0120, however it was for the handle slot width out of spec, and it is not related to this event.Incoming inspection review: iqc was reviewed and no non-conformities, related to the complaint condition, were noted.Service history record: service history not applicable for this product.Historical complaint review: a review of the 2-year complaint history did show similar reported complaint conditions.This is an isolated event.Product receipt: the complaint product was not returned.Visual evaluation: visual evaluation of the complaint could not be performed as no sample was received and no pictures of the unit were sent.Functional evaluation: evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.Root cause: no definitive root cause for this issue could be reliably determined at this time because the product was not returned for evaluation.Coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.
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