Philips received a complaint on the dfm100 indicating that the device cannot identify paddles.There was no patient involvement.The customer called and spoke with a philips remote service engineer (rse).The device was evaluated by the customer.Based on the information available and the testing conducted, the cause of the reported problem was that the paddle not appropriately connected.The reported problem was confirmed.Customer replugged paddle to solve the issue.The device successfully passed all required testing.The device remains at the customer site and no further action is required at this time.The efficia dfm100 defibrillator, model# 866199, is substantially similar to the heartstart xl defibrillator (model # 861290) and will be reported in the united states under device model # 861290.
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