Steris service requested access to the reliance vision multi-chamber washer/disinfector subject of the reported event however, the facility's third-party service provider had removed all damaged components prior to the steris service technicians inspection.Steris requested the components be sent back for evaluation however, the components have not been returned.Without the return of the components for evaluation, a root cause cannot be determined.Following the reported event, the steris service technician made repairs to the reliance vision multi-chamber washer/disinfector, tested the function and operation of the unit, and returned it to service.No additional issues have been reported.
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