The hillrom technician suggested to isolate the siderails one at a time.Per the hillrom user manual, warning: the bed exit alarm system is not intended as a substitute for good nursing practices.The bed exit alarm system must be used in conjunction with a sound risk assessment and protocol.A search of the hillrom maintenance records showed hillrom performed preventative maintenance on this bed on (b)(6) 2023.It is unknown if the facility performed any other preventative maintenance on this bed.Hillrom technical support contacted the account two additional times trying to obtain the resolution for this event.No response has been received from the account based on this information, no further action is required.
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