Device Problems
Insufficient Heating (1287); Use of Device Problem (1670)
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Patient Problems
Appropriate Clinical Signs, Symptoms, Conditions Term / Code Not Available (4581); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 07/11/2023 |
Event Type
malfunction
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Manufacturer Narrative
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The investigation is still in progress.Once the investigation is complete a supplemental report will be filed.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Event Description
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It was reported that water temperature was not rise in arctic sun device on returned to temperature.
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Event Description
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It was reported that water temperature was not rise in arctic sun device on returned to temperature.Per follow up information received via email on 02aug2023, updated entry description they confirmed device was sent to bd-approved facility for evaluation.They confirmed the issue was resolved.They confirmed the repair was done.They did not get information about the patient.The case completed with replacement machine.No patient impact and no medical intervention required.Per sample evaluation results on 28sep2023, it was reported that the control panel would not boot up.
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Manufacturer Narrative
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The investigation is still in progress.Once the investigation is complete a supplemental report will be filed.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Manufacturer Narrative
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The reported issue was confirmed.The root cause was isolated to use of pads with kinked lines.The device was evaluated, and the reported issue was confirmed as it was noted there were kinked lines in the pads which caused low flow leading to the insufficient heating.The kink was unkinked to resolve the issue.A dhr review is not required as the serial number is unknown.The product catalog number and lot number for this device is unknown.Therefore, bard is unable to determine the associated labeling to review.Correction: d,f,h h11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the actual/suspected device was inspected.
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Event Description
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It was reported that water temperature was not rise in arctic sun device on returned to temperature.Per follow up information received via email on (b)(6) 2023, they confirmed device was sent to bd-approved facility for evaluation.They confirmed the issue was resolved.They confirmed the repair was done.They did not get information about the patient.The case completed with replacement machine.No patient impact and no medical intervention required.Per sample evaluation results on (b)(6) 2023, it was reported that the control panel would not boot up.
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Search Alerts/Recalls
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