Device evaluation details: a picture was received for evaluation following biosense webster's procedures.According to pictures provided by the customer, the tip was observed semi-deflected with the piston up.Also, based on the picture it is not possible to determined if the catheter can be relaxed completely.A manufacturing record evaluation was performed, and no internal actions related to the reported complaint condition were identified.The customer complaint was confirmed based on the picture received.The device has not been returned for analysis and a root cause is unable to be assigned based on the current evidence.If the device is received in the future, the product investigation will be performed and updated accordingly, and any action will be taken if necessary.Note: h6.Investigation findings code of ¿appropriate term/code not available (c22)¿ used to represent the photo analysis results.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's ref.# (b)(4).
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On 31-jul-2023, additional information was received indicating the catheter curve was not stuck or jammed and the piston was able to be pushed up or down and there was no physical damage observed on the distal end of the catheter.It was reported there was difficulty removing the catheter.Based on the information received which clarified the catheter was not stuck in a deflected position, the event has been reassessed as a not reportable product malfunction.This event is no longer considered to be mdr reportable.Manufacturer's ref.# (b)(4).
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