Philips received a complaint on the tempus ls indicating that the customer tried to pace a patient and the device communicated hardware failure.The schiller investigated the reported problem based on the provided logfiles of the device and confirmed log file showed that the issue is most likely to be related to an intermittent "error 26" issue.The pacer stopped due to the error 26.However, the trigger and actual root cause of the error 26 cannot be concluded at this stage.The defective device sent to the loaner pool for dpm rework at schiller.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.The investigation concludes that no further action is required at this time.
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