It was reported that there was an issue with the product fm992t - cranioplate 1.5 kit 4mm cros.Burr.Cover.According to the complaint description, a part was found to be missing from the kit package once the inner part was opened.This occurred during skull fixation, postoperatively.The device was replaced immediately.There was a surgical delay.Additional information was not provided nor available.The malfunction is filed under aag reference (b)(4).
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Investigation: as of the date of this report the complaint product was not provided for investigation.Therefore, a thorough investigation is not possible.Device history review: the device quality and manufacturing history records (dhr) have been checked for all leading device(s) lot numbers and the products found to be according to our specification valid at the time of production.Currently there are no further complaints with this lot and error pattern at hand.Since we do not have a sample to examine and the cause of the allegedly missing part cannot be traced, the risk analysis cannot be applied in this case.Conclusion and preventive measures: based upon the investigation results a clear root cause conclusion cannot be drawn.There is no indication for a material-, manufacturing- or design-related failure.In the event that the complaint product will be provided for investigation in the future, an update of this report will be provided unsolicited.Based upon the investigations results a capa is not necessary.
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