Other text: d10, h3 and h6 - evaluation code: updated.Device evaluation: one device was returned for investigation.Visual inspection noted the device came in with the front global display label damaged and scratches on the sides of the cover.Functional testing fund the pump was not circulating.The printed circuit board (pcb) was also way out of calibration.The over temperature alarm was sounding at 35.1 degrees calcium.Root cause was attributed to a faulty pump.What caused the pump to fail could not be established.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.Replaced pump, front cover.Performed preventative maintenance (pm).Changed o rings and reservoir gasket.Calibrated device.Device passed all functional tests after the completed repairs.
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