Section d4, expiration date was updated.Qc was not run on the day of the event.Product labeling states: "controls for the various concentration ranges should be run individually at least once every 24 hours when the test is in use, once per cobas e pack, and following each calibration." qc run the day after the event was acceptable.A reagent issue is not suspected.No preanalytical handling issues were identified.The sample was requested for investigation but was not provided.Based on the information provided, a general reagent issue can be excluded.Assays from different manufacturers can generate different results.This relates to the overall setups of the assays, the antibodies used, differences in reference materials and the standardization methodology used.Since the sample was not available for investigation, the cause of the event could not be determined.The investigation did not identify a product problem.
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