H.6.Investigation summary: this statement is to summarize the investigation of a complaint involving the bd kiestra inoqula tla.According to the information provided, the customer had reported that the inoqula 1 was scanning incorrectly.During the investigation, it was found that the inoqula scanner was not reading the accession number correctly.Instead of scanning (b)(6)., it was displaying (b)(6).The system support engineer (sse) logged into the system and restarted the kiestra lab automation (kla) services, and the customer restarted the laboratory information system (lis) services.The sse verified the lis communications, which were running without errors.Only this one sample was found to be scanned incorrectly.A root cause was not identified.There were no adverse effects or results from the scanning error.The operator was able to manually rescan the sample, which prevented the sample from being processed incorrectly.Following this action, no further issues were encountered.Based on the investigation, this case has been assessed as unconfirmed for a bd quality issue.No new trends, risks, or hazards were identified as a result of this complaint.The issue in this complaint does not require the initiation of a corrective and preventative action (capa).A design history record (dhr) review is not required for this complaint.The complaint was evaluated via other elements of the investigation.Bd quality will continue to closely monitor for trends associated with this issue.
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