Philips has investigated this complaint.A philips service engineer inspected the system onsite and confirmed that 4 loose bolts were found, and a metal strip is missing.The metal strip prevents play between the metal block and the linear bearing, and additional shear stress to the bolts.The c-arc is connected to the metal block.Upon some functional test fse arranged a new metal strip was.The fse installed the metal strip and mounted the bolts with loctite, after installing the flexarm metal strip, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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