After i received a kpmsg from kaiser stating" please have technician gp check bed also carerail if tuned off as pt has fallen off bed.Pls deliver a trapeze also." i called and spoke with (b)(6) , pt daughter, advised her of the joerns protocol to pick up the equipment and have another set, bedframe and mattress placed.She refused the pick up of the gendron bedframe.She started there is nothing wrong with the equipment.It was the way it is set up and that the dflal, when inflated, rises to about 1 1/2" for the top of the rails.She believes that is why he fell out because the rails are not tall enough.She did request a replacement mattress, a specialty non powered mattress.I have been in contact with (b)(6) , the nursing supervisor at kaiser.I provided her the promatt plus non powered mattress code e0373.(b)(6) also inquired about the railing, she stated that there are only two top rails and non on the foot end, she believes that was a cause of the fall as well.The pt was not injured and sought no medical attention after the fall.She is very upset with kaiser for many reasons and stated if you need to speak with her to please call her today because she is leaving the country tomorrow at 6:00 am.She does not want anyone to bother her 90 years old parents and if a call must be made after today, please call the caregiver (b)(6) at (b)(6).Ni.This report reflects information received by fda in the form of a notification per 803.22 (b)(2).
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