The investigation of the reported issue was performed by our experts.Analysis of the log files showed that system was in normal mode at the time of the issue occurrence but acquisitions were not possible.The cause was full image disc with not enough space to create an image file, which resulted in acquisitions not being saved.As the imaging system is not an archiving system, periodic deletion of old patient data is required to avoid full memory.The message "memory full, delete patients" was displayed to the user.The instructions for use provide adequate guidance in the event of this message.Furthermore, database usage status can be checked on the user interface to prevent the database from getting full.The affected system has been checked and no system failure is identified.To resolve the problem, old patient data was transferred to an external drive and then deleted on the imaging system.The incident described in the adverse event is not classified as a reportable event after a thorough investigation because no malfunction of the system could be detected.
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