The complaint investigation for false negative results when using alinity i total ss-hcg reagent lot number 51620ud00, included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and in house testing.Return testing was not completed as returns were not available.A review of tracking and trending did not identify any trends for the complaint issue.Labeling was reviewed and found to adequately address the issue.Device history record review on lot 51620ud00 did not show any potential non-conformances, deviations, or non-conformances associated with the complaint issue.Accuracy testing was completed using panels which mimic patient samples using an in-house retained kit stored at the recommended storage condition.All specifications were met indicating that the lot is performing acceptably.Based on the investigation, no systemic issue or deficiency of the alinity i total ss-hcg reagent lot number 51620ud00 was identified.
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