Received an email on (b)(6) 2023 from the thermoform group regarding a new complaint.It was reported that the patient had a possible allergic reaction to the comfort hard soft splint that was issued.It is unclear when the patient received the device or when the patient first used the device.However, it is noted that the patient experienced a raw circle on the tongue and maxilla gingiva.It is unclear how long the patient wore the device, but it is noted that the symptoms resolved once the patient stopped using the device.Patient claims to have no known allergies.About the device: the patient was encouraged to stop using the appliance and return for further research.
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The device has not been returned.However, the non-visual device evaluation has been completed and the results are as follows: dhr results the dhr was reviewed and there was no evidence discovered to indicate that a product defect or non-conformity contributed to the issue.Supplier (erkodent) reviewed the associated material lot and confirmed no manufacturing deviation or abnormality.E-pro: lot# 11770112 was manufactured from november 2, 2021 and was assigned an expiration of november 2024.Stock product reviewed results no stock product was available for review since the device was fabricated per physician's prescription only.Investigation methods/results customer did not return the reported device for investigation to date.However, the non-visual device investigation has been completed.Root cause a root cause for this complaint cannot be explicitly determined.It is possible that reactions could be caused by mouthwash, toothpaste, or soaking material.However, the customer did not provide the information regarding how the patient handled and maintained the device.Ifu 9091 rev 4.0 (comfort h/s bite splint) contains the following statement in the warning section: "use only clear, cool water to wash the device.Do not clean or soak in mouthwash.Do not use denture cleanser.Do not use hot water.Do not use alcohol or hydrogen peroxide.Do not place in direct sunlight.Keep away from heat sources." ifu 9091 rev 4.0 (comfort h/s bite splint) contains the following statement for the cleaning procedures in the general safety and precautions section: "brush and floss your teeth before use.Rinse mouth well with clean water before inserting the device.If patient uses mouthwash, all traces of mouthwash should be removed by thoroughly rinsing out mouth with water.Rinse bite splint well with clean, cool water before and after use.Clean bite splint with clean, cool water only and let air dry.".
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