Philips has investigated this complaint.According to the information provided, the issue was observed during a planned treatment.The treatment continued as planned and the issue had no impact on the treatment time.A philips field service engineer (fse) inspected the system onsite and confirmed that the reported problem.Troubleshooting actions determined that the plastic cover for the surgical light in the room was hit by the stand and the cover came off.The fse reattached the plastic cover and tested the movements of the exam light arm.After reattaching the cover, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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