The manufacturer received information alleging the dreamstation 2 advanced auto cpap device service required message.There was no report of patient harm or injury.The device was returned to the manufacturer's product investigation laboratory for evaluation.External and internal inspection of the device and observed the following: pca(printed circuit assembly) had q3 (phase b) of the motor circuitry was blown apart.There was a brown burn mark on the opposite side of the pca near d22 where q3 was located on the topside and on the iso port tube that was under the q3 component.There was unknown white residue and brown corrosion on the traces near d32.There was unknown white residue and black corrosion near d21 and d19.There was unknown white residue on 2 of the screws that hold the pca in place.There was unknown white residue at the pins of j5.Observed the various unknown white residue and that they may be potential mineral deposits, suggesting water ingress on the pca as the root cause.The blower box was free of contamination, as observed with a visual inspection.There is visible damage or functionality failures of the device, most likely due to external conditions.Potential moisture getting into the device where the pca is located and is believed to be the primary cause of the customer complaint.
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