Device evaluation: one device was returned for investigation.Visual inspection found a broken pole clamp, cracked tank cover, cracked front cover, and damaged power switch.Functional testing found that when turning the power switch on, the device does not power up; confirming the customer complaint.Root cause was attributed to the failed power switch connection to the printed circuit board (pcb).This is a design failure.This issue will continue to be monitored and further actions taken accordingly.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.No action taken due to the condition of the device.It is deemed beyond economical repair and will be scrapped.
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