The customer observed falsely elevated magnesium results generated on the architect c16000 processing module for two samples that were not released out of the lab.The following results were provided: (b)(6) original result = 3.6671 mmol/l, repeat result = 0.9396 mmol/l (b)(6) original result = >3.9 mmol/l, repeat result = 0.9196 mmol/l reference (normal) ranges: 0.66 to 1.07 mmol/l no impact to patient management was reported.
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The customer observed falsely elevated magnesium results generated on the architect c16000 processing module for two samples that were not released out of the lab.The following results were provided: sid (b)(6) original result = 3.6671 mmol/l, repeat result = 0.9396 mmol/l sid (b)(6) original result = >3.9 mmol/l, repeat result = 0.9196 mmol/l reference (normal) ranges: 0.66 to 1.07 mmol/l no impact to patient management was reported.
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The complaint investigation for falsely elevated magnesium results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, and device history record review.Return testing was not completed as returns were not available.A review of tracking and trending did not identify any trends for the issue for the product.Device history record review did not identify any non-conformances or deviations with the complaint lot.Labeling was reviewed and sufficiently addresses the customer's issue.Based on the investigation, no systemic issue or deficiency with the architect magnesium reagent kit, lot number 51199ud00, was identified.The following sections have been corrected to reflect the current contact (b)(6): g1-contact office first name g1-contact office last name g1-contact office address 1 g1-contact office city g1-contact office postal code g1-contact office country g1-contact office phone number g1-contact office email g1-contact office fax number.
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