This incident is being reported in an abundance of caution.The end user initially was working with the dealer but has since stopped responding to calls.The dealer had a scheduled appointment to inspect the device, but the end user has not responded.The user continues to use the device against recommendations from the provider and invacare.It is unclear what, if any, malfunction occurred.It is unclear if the end user attempted to modify, repair, or adjust the mechanics of the bed.It is unclear how or why the bed fell.It is unclear how, or what bolt became loose, or even if the bolt was the original bolt, or had been replaced.Without return of the bed or more information no conclusions can be made.A request has been made for a return of the bed, but the end user has stopped cooperating with the dealer.If additional information becomes available and changes the current findings a supplemental record will be filed.This device was over 1 year old at the time of this incident.The serial number provided was for the bed ends; therefore, the bed model number was used to determine the proper manufacturing location which was invacare sanford.
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