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Device Problem
Device Handling Problem (3265)
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Patient Problem
Appropriate Clinical Signs, Symptoms, Conditions Term / Code Not Available (4581)
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Event Date 08/01/2023 |
Event Type
malfunction
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Event Description
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The customer reported that after taking the port film that the jaws did not close down.After inspecting images, the customer noticed that the port film had listed two open fields, when there should be a planned and open field.The customer checked the field in mosaiq and the true open field dimensions were correct, but the second open field that should be the planned field had the dimensions of planned field but the jaws were out of position.
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Manufacturer Narrative
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The manufacturer's investigation is on-going and further information will be provided once the investigation has completed.
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Manufacturer Narrative
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The investigation was completed by conducting a thorough evaluation of the product and the reported information.The customer reported that after taking port film the jaws did not close down.Upon inspecting images the customer noticed that port film listed two open fields when there should be a planned and open field.The investigation resulted in review of both machine logs and software logs (mosaiq).From the linac investigation it has been established that the machine delivered the prescribed dose and was therefore working as designed and intended.Further investigation into mosaiq (software) ascertained that after the console setup was completed, while the jaws were still moving to the target positions, the jaw movement stopped.The jaws had not reached the intended target position for the planned port film when the exposure was given.The root cause appears to be directly linked to completing console setup with the 'set up mechanical parameters with treatment values' option and is not specific to an override.The issue is the result of the user's workflow.The image that is saved in the image list is a recording of the treatment.If this issue were to re-occur it would not lead to mistreatment.Mosaiq worked as designed and intended.The reported problem is limited to portal imaging which does not impact actual treatment.Based on available information there was no patient mistreatment.
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Search Alerts/Recalls
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