Evaluation codes: updated device evaluation: one device was returned for investigation.Visual inspection noted: worn float switch, corroded drain fitting, cracked tank cover, and bent prongs on line cord.Functional testing found the lcd has liquid crystal leakage, confirming the customer complaint.Root cause was attributed to a faulty printed circuit board (pcb).What caused the damage to the pcb could not be established.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.Replaced the float switch, drain fitting, tank cover, and line cord.Also replaced the pcb and power switch.Performed preventative maintenance.Device passed functional testing after the completed repairs.
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