Philips has received a complaint on the intellivue mp50 indicating "monitor did not alarm for the neonatal patient in bed 8 when the heart rate dropped on 16 august 2023 at 22:00.The patient coded and clinical staff performed cardiopulmonary resuscitation (cpr) for 15 seconds." the patient recovered.A philips field service engineer (fse), clinical application specialist (cas) and a national support specialist (nss) went onsite, looked into the clinical audit log in the philips system and reviewed the alarms for the monitor.They were able to see asystole alarms for the time frame in question and confirmed that the monitor did in fact alarm.Multiple yellow and red alarms were generated between 22:10 and 24:00 on 16-august-2023 for bed nicu 8.A red vtach alarm was generated at 22:27:59, followed by an asystole alarm at 23:12:49 which was acknowledged at the bedside monitor.In addition, several red alarms were generated and were paused during the time frame of 22:00 until 00:00 on 16-august-2023, with the pause lasting three minutes.Furthermore, the fse and biomed tested the monitor using a patient simulator and confirmed that the monitor did alarm as expected.Based on the information available, pse log review and tests conducted, it has been determined that the intellivue mp50 patient monitor was functioning/alarming per specification.Alarms were acknowledged by the staff.The intellivue mp50 patient monitor did not cause or contribute to the reported event.The cause of the reported problem was an user error.The reported problem was not confirmed.The investigation concludes that no further action is required.The device remains at the customer site.
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