The photo analysis and product investigation was completed.Device evaluation details: a picture was received for evaluation following biosense webster's procedures.According to pictures provided by the customer, the tip was observed not deflected with the piston up.The device was returned to biosense webster (bwi) for evaluation.Visual inspection and deflection test of the returned device were performed following bwi procedures.Visual inspection was performed, and the peek housing was observed broken from the tip.Then, a deflection test was performed, and the deflection mechanism failed specifications due to the puller wire was found broken on the shaft.It was concluded that the peek housing damage could be related to excessive force after the procedure, however, this cannot be conclusively determined.A manufacturing record evaluation was performed for the finished device 30929989m number, and no internal actions related to the reported complaint condition were identified.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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