A review of the device history record (dhr) traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The sample was received in its outer blister and cover foil but without the inner blister.Instead, the tip with the scissors was embedded in a tissue.The sample shows macroscopic signs of damage: the shaft is extremely bent.However, it is unclear whether the damage a) occurred during shipment due to improper protection of the instrument without the inner blister, b) was intentionally put onto the device after the malfunction occurred to clearly discern it as a bad sample on the or table, or c)happened during surgery and is a contributing factor to the reported malfunction.During unpacking of the device and removing the tissue from the tip, the device broke.Therefore, no further sample evaluation is possible and the malfunction could not be confirmed nor could a root cause be identified.A root cause for the customers reported event could not be determined due to sample damage during unpacking.No root cause or contributing factors could be identified during the investigation of this case.Therefore, no actions are required.Complaints are reviewed and monitored at regular intervals for adverse trends.No adverse trends have been observed associated with the reported product and event.No action has been identified for this reported event." the manufacturer internal reference number is: (b)(4).
|