A.1.-a.5.Patient information was not provided.H10: livanova deutschland manufactures the s5 erc tubing clamp / 620mm.The incident occurred in usa.According to livanova field service, the erc lost the connection with the e/p pack.And was defective or it was disabled by perfusionist.Livanova field service could not duplicate error message but did get a "no tube was inserted in the arterial clamp" message when tubing was inside clamp.Perfusionist also mentioned they occasionally would get "init error" message that they would be able to clear out when they would reboot the s5.For safety, the defective erc was replaced with new one.Performed functional check on cp5 with new erc and all testing passed.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.
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H10: complaints database analysis revealed no similar event since unit installation in 2019.The header of the error message was unknown, however, based on the event description it can be assumed that the error message displayed was "arterial clamp defective".The reported error message can be due to: - hardware failure of the erc (defective zka board, defective zkb board); - mechanical blockage of the spindle; - user error (incorrect tube used by the customer).Based on the above and considering service activity performed by the field service technician, it cannot be ruled out that the reported event was caused by a temporary loss of communication between the erc and the s5 console due to loose/defective components of the erc internal boards.This report was due on november 30, 2023; however, due to a network disruption at livanova, the ability to submit mdrs was lost on november 19, 2023, before this report was ready to submit.The report was prepared and submitted immediately following restoration of the livanova systems.
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