On august 17, 2023 arjo received an information from the national agency for the safety of medicines and health products (ansm) informing about the event involving nimbus 3 mattress.It was reported that, on the morning of (b)(6) 2023, the 79-year-old tetraplegic patient was found lying on the deflated mattress.It is not known how long the mattress was deflated.The customer staff reported that the patient¿s sacrum pressure injury deteriorated from stage 2 to stage 4.When the issue was noticed, the mattress was changed immediately.On 11 july 2023 the claimed system was subjected to preventive maintenance.It was found that the mattress foot cell was punctured.The arjo technician replaced the faulty part.There was no indication about any alarm issue on the pump.The customer did not inform arjo about an incident in june, therefore the device was not inspected then.The device was a month later verified as part of preventive maintenance program.
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