The device was not returned for analysis.A review of the lot history record revealed no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no similar complaints reported from this lot.Based on available information, the reported difficult to open or close (gripper actuation - single) associated with the inability to raise a gripper was due to the gripper line break.The reported break (gripper line - actuation) associated with the gripper line break was identified to be related to a potential product quality issue.This complaint is within the scope of an exception escalation as the complaint description and device code match the specific issue described in the exception, the patient code severity aligns, and the occurrence rate is within the rate specified in the exception.The investigation evaluated the reported issue, and the engineering group identified that determined causes included user technique of gripper actuation, and patient anatomy.Potential causes included variability during manufacturing.Additional actions will be taken if warranted; and will be documented in an exception (action) per internal operating procedures.Abbott will continue to trend the performance of these devices.
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This is filed to report a gripper lever break.It was reported that during device preparation, all steps were followed per instructions for use (ifu).As functions of the clip were being tested, the gripper line appeared to break when the operator was instructed to "raise the grippers".The suspected gripper arm was laying flat on the clip arm when the gripper lever was in the raised position.After further examination, it was confirmed the gripper lever had snapped.A replacement completed the procedure.There was no patient involvement.No additional information was provided.
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