Manufacturer's investigation conclusion: the reported event of the system controller¿s low flow and driveline fault alarms being inaudible was not confirmed.The system controller (serial number unknown) was not returned for analysis.The provided log file was reviewed, containing data spanning approximately 17 days (13may2023 ¿ 30may2023 per timestamp).The patient¿s flow was observed to be fluctuating throughout the data and briefly falling below the low flow threshold.The flow values did not remain below the alarm threshold for long enough to trigger an audible alarm.The observed driveline faults would also not have triggered an audible alarm due to the controller¿s software being version 7.29 and the fault information being pushed to the system monitor.These observed low flow flags and driveline faults have been addressed via the pumps investigation.Per additional information, no further information regarding the event was able to be provided.The root cause of the reported event was unable to be conclusively determined through this analysis.The serial number of the system controller was not provided.The heartmate ii patient handbook (section 10 ¿safety checklists¿) instructs users to regularly inspect their equipment for damage, including damage to the system controller¿s speakers, and to obtain replacements if needed.The heartmate ii patient handbook (section titled ¿emergency contact list¿) cautions users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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