One device was received for evaluation.Visual inspection found the tamper seal was broken, a cracked top case, missing battery, and damaged plunger case.The device's event history log was reviewed for evidence of the reported problem and found, a travel course error.To conduct functional testing an occlusion test was performed.Upon testing, the reported problem was duplicated.It was determined that clutch halves were determined to be the root cause.The clutch halves were replaced as they were over nine years old.The service history review identified an indication that the complaint was related to a service of the device outside of the review period.
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