The reported complaint of the autopulse platform (b)(6) keeps shutting off was confirmed during the archive data review and functional testing.The root cause of the reported complaint was the defective processor to distribution board (pdb) cable, likely attributed to an aging device.The autopulse platform was manufactured in december 2007 and is16 years old, well beyond its expected service life of 5 years.Visual inspection showed a cracked front enclosure and some liquid under the lcd screen, unrelated to the reported complaint.The physical damage cover was likely attributed to mishandling such as a drop.The front enclosure was replaced to address the observed physical damage.The membrane switch assembly was replaced to remedy the observed liquid issue.During the archive data review, it showed the occurrences of the autopulse platform shut-off unexpectedly with two "battery lost" failures around the customer reported event date, thus confirming the customer's reported complaint.Also, the data archive was corrupted (showing the same date for all entries), unrelated to the reported complaint.The processor (pca) was replaced to remedy the fault.The autopulse platform was powered on and immediately powered off by itself during functional testing, thus confirming the customer reported complaint.The processor to distribution board (pdb) cable was replaced to address the reported complaint.Following service, the autopulse platform was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.The autopulse platform passed the final testing without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no similar complaint reported for autopulse platform with (b)(6).
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During patient use, the autopulse platform (b)(6) keeps shutting off.The battery had to be removed and placed back in multiple times to reset the autopulse platform.Back at the station, the customer tested the autopulse platform on a manikin, and it duplicated the power issue twice.No consequences or impact to the patient.
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