As the device in question was not returned by the customer, an investigation on the product itself could not be performed.However, the available information has been reviewed.The investigation was completed on 2023-12-06.The device product history records (dhr) have been checked for the available lot number and found to be according to the specification, valid at the time of production.Based on the available information, the failure description and similar complaints, we suspect a mechanical overload of the cutting loop which led to the reported breakage.Due to the fact, that the product has not been sent back, a final determination of the root cause is not possible.There is no indication for a material-, manufacturing- or design-related failure.The root cause of the reported issue can most likely be traced back to a usage-related failure.The event is filed under internal karl storz complaint id:(b)(4).
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