Other text: b3: month and year of event have been provided, day is unknown.D4: udi section and g5: 510k are unknown, no information available to date.Investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.
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Other, other text: h3.Device evaluated by manufacturer and h6.Evaluation codes: updated.D3, g1,2 email is: (b)(6).One device was received.Per visual inspection, it was observed the package was a shorter length than other packaged products, however there is no product specification in regards package dimension.The returned device was not a short length, the dimensions for the retuned part from the customer were within specifications.No discrepancies were observed.The complaint was not confirmed.A device history record (dhr) review reported no discrepancies or non-conformances during the manufacturing of the reported lot number.No action was taken since current controls are adequate for the complaint reported by the customer.No trends for this failure mode were observed during complaint retrospective review.Based on the device analysis and the manufacturing line revision, it is concluded that this claim is an isolated incident for the defect reported.
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