Product complaint # (b)(4).Investigation summary: it was reported that the pan has missing head trial holders.It did not happen during surgery.No surgical delay was reported.The device associated with this report was returned to depuy synthes for evaluation.Visual analysis of the returned sample revealed that actis broach case base was found wear from normal use and servicing, and has been subjected to heavy usage and decontamination procedures.Additionally, two pins were fell apart from the case, four pins were loose and five pins were missing.The the brackets that hold the devices were noted star peeling.The case lid was not returned for investigation.The device exhibits damage consistent with repeated use.The lifecycle requirements of the device are event related and depend on the use and inspection of the device in clinical practice.As the device can be damaged on the first or 100th use, the device must be properly inspected prior to each surgical use.Refer to the device/country specific ifu for information related to end of life, reprocessing instructions, and inspection procedures.A dimensional inspection and functional test for the actis broach case base was not performed as it is not applicable to the complaint condition.The overall complaint was confirmed as the observed condition of the actis broach case base would contribute to the alleged device issue.Based on the investigation findings, the potential cause is traced to end of life, and it has been determined that no corrective and/or preventative action is required.As part of depuy synthes quality process, all devices are manufactured, inspected, and released to approved specifications.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device history lot: the device lot number is unknown, therefore a device history review could not be performed.If the lot/serial number becomes available, the record will be re-assessed.This report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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