The biomedical engineer (bme) reported that at the central nurse's station (cns) it was not showing the heart rate (hr) when a transmitter is being used in hi-q view.No patient harm was reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.Additional device information: d10 concomitant medical device: the following device(s) were used in conjunction with the cns: transmitter: model #: zm-531pa, serial #: (b)(6), device manufacturer date: 12/23/2021, unique identifier (udi) #: (b)(4).
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Complaint details: the biomedical engineer (bme) reported that at the central nurse's station (cns) it was not showing the heart rate (hr) when a transmitter is being used in hi-q view.No patient harm was reported.Investigation summary: as a result of the investigation, it was confirmed that the phenomenon could be reproduced when on the hiq-view function of the bedside monitor g5/g7.When switching the 6-electrode leads and the 3-electrode leads for the ecg of the zm transmitter, the g5/g7 operated to set the lead i to the chest leads (c1, c2).The correct behavior is to set one of the v1 to v6 leads for the chest leads (c1, c2).This issue was investigated by nkc in which the root cause was found to be a software deficiency for the g5/g7 monitor viewing the zm transmitter in hi-q view.Countermeasures were added to g5/g7 software version 02-27 to address the issue.According to nihon kohden technical service account manager (nk tsam), the issue was resolved after the g5/g7 software update to versions 02-27.The following fields contains no information (ni), as an attempt to obtain the information were made, but none were provided.A2 - a6 b6 b7 attempt #1 09/21/2023 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #2 09/22/2023 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Additional device information: d10 concomitant medical device: the following device(s) were used in conjunction with the cns: transmitter model #: zm-531pa serial #: (b)(6).Device manufacturer data: 12/23/2021 unique identifier (udi) #: (b)(4).
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