During the preventative maintenance (pm) on (b)(6), 2023, the backlight of the autopulse platform's (sn (b)(6)), lcd flickers briefly when switched on and the display has missing pixels.The root cause of the reported complaint was an lc display failure, likely attributed to the age of the device.The autopulse platform was manufactured in 2012 and is 11 years old, past the expected serviceable life of five years.Upon visual inspection, the backlight of the display flickers briefly when switched on and has missing pixels.The lc display was replaced to address the observed issue.Also, damage was observed on the front enclosure of the platform (the screw holder was broken on the inside).The observed physical damage appeared to be characteristic of user mishandling.The front enclosure was replaced.In addition, one of the head restraint wires on the top cover was cut/damaged.The damaged head restraint does not render the autopulse platform non-functional.The observed physical damage appeared to be characteristic of user mishandling, but contribution from wear and tear cannot be ruled out due to the age of the device.The top cover was replaced to remedy the issue.The autopulse platform passed the initial functional testing without any fault or error.After service, the autopulse platform was subjected to a run-in test.The platform passed without any fault or error.The autopulse platform passed the final testing without issues.Historical complaints were reviewed for service information related to the reported complaint, and there were no similar complaints for autopulse platform with sn (b)(6).
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