H3.Device evaluated by manufacturer and h6.Evaluation codes: updated.One device was received.Per visual inspection, damaged printed circuit board (pcb), bent micro switch, and "intermittent" membrane switch.Per functional testing, the device would not calibrate properly and keeps alarming confirming the customer complaint.The root cause was a damaged main pcb board and bent microswitch lever from usage.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.Replaced the pcb, membrane switch, and micro switch.Performed preventative maintenance (pm).The device passed all functional and delivery tests.
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