A facility reported that they experienced difficulty starting the cusa excel 23khz straight handpiece (c2600) during surgery (error codes on console and irrigation error).After asking more questions, it seems that the handpiece has been overtorqued and this was the problem.The facility confirmed they only have one handpiece that can be used for operation.The event led to increased surgery time of an hour, and the patient spent longer on the operating table and lost more blood than necessary.
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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h10 the cusa excel 23khz straight handpiece ((b)(4)) was returned for evaluation: device history record (dhr) ¿ the dhr was reviewed and no anomalies that could be associated with the complaint incident was observed.Failure analysis - the investigation of the unit confirmed the complaint as valid: the housing had a crack because it was twisted in the handpiece housing by disconnecting the tip.The torque base was not (or not correctly) used due to user mistake.The housing and all o-rings have been replaced, and calibration and the final test according to the manufacturer's specification have been performed.Root cause - the root cause was confirmed as overtorquing due to incorrect assembly and disassembly of the handpiece by the customer using the torque wrench.This resulted in torque wrench misaligning the dot on the handpiece and the handpiece connector.A corrective and preventative action (capa) has been raised to investigate the primary impact dissemination of information, for example, post operative intervention for purposes of removing the tip and cleaning.
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