Evaluation codes: updated.D3, g1,2 email is: regulatory.Responses@icumed.Com.No product sample has been returned.The customer provided two photos, one identifying the lot number and the second showing the product configuration.Visual inspection of the pictures did not reveal any defects or anomalies.Without a product sample the reported problem could not be verified and/or confirmed with confidence; therefore, no further action will be conducted at this time.It is possible that the issues observed by the customer may have occurred if the mating luers of the components were not seated as instructed within the instruction for use (ifu).A device history record (dhr) review reported no discrepancies or non-conformances during the manufacturing of the reported lot number.Complaint information will continue to be monitored for any new information or adverse trends and further actions will be taken accordingly.
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