Service request for the device was received with no product complaint made.On (b)(6) 2023.The service request work order device diagnosis was completed.During the service request work order, it was noted the device was running continuously due to a malfunctioning cable assembly, and motor unit also has worn and dirty rotor assembly".As a result of these findings of the service request work order, this report is being submitted.Additionally, as a result of the service request work order, the customer was contacted to determine if any surgery or patient was impacted.The customer responded that this issue was noted in their warehouse post surgery with no patient, user, or surgery involved.
|
The device had been returned under a service work order (sro) during which it was identified that the device was continuously running due to malfunction of the cable assembly.The device is a reusable instrument and was manufactured in 2020; therefore, it is unknown how many times the device was used prior to this reported complaint event nor under what circumstances it was used.The device was tested per otr 0060 rev e upon manufacture and met all specifications.Based on the information received and the investigation performed, the root cause could not be determined.
|