It was reported that a bubble alarm occurred and the backflow prevention activated because an intervention was set.The device was no longer usable for support as the error message occurred multiple times.The failure occurred during treatment and the emergency drive was used for inter-hospital transport.A getinge field service technician (fst) was sent for investigation and repair.The failure could not be reproduced and no parts were replaced.No visible damage on the flow/bubble sensor could be observed.The fst performed safety, calibration, and functionality checks to factory specifications.All function tests are passed.The log files of the reported cardiohelp device were reviewed by getinge technical support and the failure could be traced back to bubble detection which triggered the backflow prevention.As the failure could not be replicated, no exact root cause could be determined.However, according to the risk file v24 of the cardiohelp device the following root causes can lead to the reported failure: unintended backflow prevention by flow sensor or venous bubble sensor e.G.: - malfunction of flow or venous bubble sensor.- sensors are disturbed by external electric or magnetic field (emi) or ultrasonic system result of that may be: - backflow prevention activated.In the instruction for use (ifu) chapter 5.3.1 "connecting the combined flow/bubble sensor" it is stated that the bubble monitoring function test and flow off-set calibration has to be performed before every use.Thus a defective flow/bubble sensor should be detected prior to use, during priming.In addition as the cardiohelp includes pressure sensors and a venous probe it is able to measure and control the blood flow and parameters.If the measured values are above high limit or below low limit of the set limits the system generates a visual and acoustical alarm.In the ifu chapter 6.4.4 "using the emergency drive with the disposable hls retainer" is stated that the emergency drive can be used to manually control the blood flow in case of a failed cardiohelp.The review of the non-conformities has been performed on 2023-09-27 for the period of 2014-04-15 to 2023-09-26.It does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely.The device was manufactured on 2014-04-15.Based on the results the reported failure "unintended backflow prevention" could be confirmed, but not replicated.The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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