The analyzer serial number is (b)(6).The field service engineer (fse) replaced the sample probe, checked the cell wash station, cleaned the flow path, readjusted a probe, and verified rinsing volumes for the measuring cells.The service maintenance actions performed by the fse resolved the issue.No further issues were reported after the service visit.
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There was an allegation of questionable albt2 albumin gen.2 results for 2 patient samples on a cobas pro c 503 analytical unit.The customer was prompted to repeat the samples as the results were not consistent with the patients' clinical pictures.On (b)(6) 2023, sample 1 had an initial result of 3.77 g/l.The repeat result was 39.9 g/l.On (b)(6) 2023, sample 2 had an initial result of <3 g/l with flag.The sample was repeated twice and the results were 20 g/l and 20 g/l.No erroneous results were reported outside of the laboratory.
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