Model Number SY633TS |
Device Problem
Packaging Problem (3007)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/12/2023 |
Event Type
malfunction
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Manufacturer Narrative
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This report is submitted due to a product safety case (psc) that was initiated on 13.09.2023.This psc was initiated in order to reduce the current severity 4(5) of the reported malfunction.For the lot 52854868 (83 pieces), an outer packaging with color and written marking for a 7.5 mm long screw was provided during order-related preparation and commissioning procedures, so the outer packaging does not match the product and other markings/labels.The diameter on the label is correct and shows the 6.5 mm.There is a risk that a thread is pre-cut with a 7.5 mm tap and then a 6.5 mm screw is implanted, and on the other hand, there is a risk that if a 6.5 mm screw is implanted instead of a planned 7.5 mm screw.This is at the disadvantage of stability.Within the past five years (01.08.2018-15.09.2023) there was only one complaint for the same error pattern.The root cause is an individual employee error during order-related preparation and commissioning procedures.Corrective actions/ preventive actions: a field safety corrective action (fsca) was initiated on 19.09.2023.Manufacturing site evaluation: investigation on-going.Additional information / investigation results will be provided in a supplemental report.
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Event Description
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It was reported that there was an issue with the product sy633ts - ennovate polyax.Screw 6.5x40mm canulated.According to the complaint description, the packaging is not corresponding with the product.The colour coding "green" of the size implant 7.5 doesn't correspond to the reference number and description of the product 6.5 screw.Two screws were delivered with the reported defect.There was no described patient harm.Additional information was not provided nor available.The malfunction is filed under aag reference (b)(4).
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Manufacturer Narrative
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The packaging of the implant with the color coding green of size 7.5 does not match the reference number and the description of the product 6.5 screw.For the lot 52854868 (83 pieces), an outer packaging with color and written marking for a 7.5 mm long screw was provided during order-related preparation and commissioning procedures, so the outer packaging does not match the product and other markings/labels.The diameter on the label is correct and shows the 6.5 mm.Batch history review: the device quality and manufacturing history records have been checked for all leading device(s) lot numbers and the products found to be according to our specification valid at the time of production.The current failure rate is within the risk analysis and therefore acceptable per procedures; severity was 4(5) and probability 2(5).Conclusion and root cause: the root cause is manufacturing related.It was an individual employee error during order-related preparation and commissioning procedures.Corrective actions preventive actions: a field safety corrective action (fsca) was initiated and deviation was created.
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Search Alerts/Recalls
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