One device was received for evaluation.Visual inspection found the tamper seal was broken, a scratched lcd lens, and a ripped dso seal.Pump settings and patient data lost" was found in the device's event history log.Functional testing was conducted.Upon review, the reported problem was duplicated.The internal rechargeable battery is designed to last for 10 years, it cannot hold charges anymore before patient data is lost.It was determined the internal battery is the root cause as it cannot hold a charge or patient data.The pwa board was replaced.The service history review identified an indication that the complaint was related to a service of the device outside of the review period.
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