The console was not returned for analysis; however, a field service engineer (fse), conducted an onsite visual inspection of the console.While performing the visual inspection the fse found the probe and two blast shields to be defective.After replacing the two blast shield lens assemblies, performing a laser optical axis adjustment, and output check the reported complaint of low power output was resolved.Based on the field service performed, it is most likely that the damaged probe and debris shields could have affected the device performance thus confirming the reported finding.H3 other text : device remains at health care facility.
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